There is no way of contacting the people in charge, messages can be delivered.
Many of us at some point have no doubt had to work in some form of customer service roll, maybe working behind a till in a supermarket or fast food restaurant. And the majority of us have also no doubt had to deal with a customer having some argument or rant about a topic which is completely out of your control. For example there were a large number of workers which had to deal with a vast number of customers moaning about the 5p bag charge introduced in 2015.
Most customers would agree there is nothing wrong with this, they have a problem and they are trying to make a point to the store in the hope they will find a solution and make a change. However the majority of workers who have direct contact with the customers don't actually have much power in the store. Most of the decisions are actually made in management and even the government in some cases, so is it fair these frontline workers should deal with angry customers?
One solution to this is to make the customers aware of who they should really address when they have a problem, yes to some extent till workers can deal with some of these minor issues. But there are some problems which are simply out of their control, in these situations it is only fair to the worker that customers have a certain level of respect and understanding towards them as there is nothing they can do so is there really a point making their day a bad one? Finally it should be obligation that managers have a closer connection with the customers, they should be readily available to deal with problems their customers are having instead of hiding behind closed doors.
Many of us at some point have no doubt had to work in some form of customer service roll, maybe working behind a till in a supermarket or fast food restaurant. And the majority of us have also no doubt had to deal with a customer having some argument or rant about a topic which is completely out of your control. For example there were a large number of workers which had to deal with a vast number of customers moaning about the 5p bag charge introduced in 2015.
Most customers would agree there is nothing wrong with this, they have a problem and they are trying to make a point to the store in the hope they will find a solution and make a change. However the majority of workers who have direct contact with the customers don't actually have much power in the store. Most of the decisions are actually made in management and even the government in some cases, so is it fair these frontline workers should deal with angry customers?
One solution to this is to make the customers aware of who they should really address when they have a problem, yes to some extent till workers can deal with some of these minor issues. But there are some problems which are simply out of their control, in these situations it is only fair to the worker that customers have a certain level of respect and understanding towards them as there is nothing they can do so is there really a point making their day a bad one? Finally it should be obligation that managers have a closer connection with the customers, they should be readily available to deal with problems their customers are having instead of hiding behind closed doors.
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